Shipping

• How long does shipping take?
  Orders ship from US partners and typically take 3-8 business days to arrive, depending on your location. You’ll get a tracking link the moment your order is dispatched.

Returns

• Can I exchange my product?
  Sorry, we don’t offer exchanges. If your item was damaged, defective, or there’s an issue, let us know—we’ll refund your purchase within 15 days of delivery. No hassle, no worries.
• My product arrived damaged—what now?
  If your item gets to you in less-than-perfect condition, simply contact us within 15 days. We’ll refund your money; just send a photo of the problem.
• Is there a restocking fee or hidden conditions?
  Never! If there’s a quality issue, you get your money back—fast, fair, and friendly.

• What makes Sense Serenity products different?
  Every piece is hand-illustrated and made in small batches, so nothing here is generic. You get real art, not factory copies.
• Are your candles and gifts safe/allergy-friendly?
  Yes! We use high-quality, clean ingredients—no sketchy chemicals, ever.

• How do I track my order?
  As soon as your order ships, you’ll receive an email with your tracking link.
• Which payment methods do you accept?
  All major credit cards, PayPal, and secure checkout options for peace of mind.

• I have a question! How can I reach you?
  Just hit “Chat” on the site, email us, or find us on Instagram. We reply within one business day.